Our website brings together a combination of industry-approved security technologies to protect data for the bank and for you, our customer. It features a VeriSign-issued Digital ID for the bank’s Internet Service Provider hosting our website, Secure Sockets Layer (SSL) protocol for data encryption, and a router and firewall to regulate the inflow and outflow of server traffic.
Secure Data Transfer
Once a server session is established on an https secure page, the user and the server are in a secured environment. Because the server has been certified as a 128-bit secure server by VeriSign, data traveling between the user and the server is encrypted with Secure Sockets Layer (SSL) protocol. With SSL, data that travels between the bank and customer is encrypted and can only be decrypted with the public and private key pair. In short, the bank’s server issues a public key to the end user’s browser and creates a temporary private key. These two keys are the only combination possible for that session. When the session is complete, the keys expire and the whole process starts over when a new end user makes a server session.
Router and Firewall
Secure forms must filter through a router and firewall before they are permitted to reach the server. A router, a piece of hardware, works in conjunction with the firewall, a piece of software, to block and direct traffic coming to the server. The configuration begins by disallowing ALL traffic and then opens holes only when necessary to process acceptable data requests, such as retrieving web pages or sending customer requests to the bank.
Using the above technologies, your Internet loan application and check reorder transactions are secure.
Preserving Your Privacy While Visiting Our Web Site
Regal Bank & Trust maintains a policy of protecting your right to privacy regarding the collection and use of your personal information on all visitors to our Web site. Our privacy policies are the same whether or not you are a Bank customer, or you are just visiting our Web site. We safeguard the information that you provide us and we do not collect personal information from anyone who is just visiting our Web site.
E-Mail Messages to Us
We invite you to visit our Web site and e-mail messages to us so that we can answer questions you may have about our products or services. Our e-mail address is Customerservice@regalbankandtrust.com. If you decide to e-mail us, you should note that your messages sent to us are not secure and we also reserve the right to retain the content of your e-mail and your e-mail address, so that we can more efficiently respond to your questions and provide you with the most accurate information. Please do not send us any confidential information via e-mail.
Children’s Privacy Online
We respect the privacy of your children, and we comply with the practices established under the Children’s Online Privacy Protection Act (COPPA). We do not knowingly solicit information from children under the age of thirteen, nor do we actively market to them through our Web site.
The calculators provided for your use on our Web site do not store any personal information when you use them.
Maintaining Accurate Information
We strive to maintain complete and accurate information about you and your accounts. If you believe that our records contain inaccurate or incomplete information about you, please let us know immediately. We will then investigate the matter and take prompt steps to make the appropriate corrections. Under the Fair Credit Reporting Act, you have the right to notify us if you believe we have reported inaccurate information about your account to a credit bureau or consumer reporting agency. Notices to us should be sent in writing and should include your complete name, current address, social security number, telephone number, account number, type of account, specific item of dispute, and reason why you believe the information reported is in error. Send your notification to: Regal Bank & Trust, P O Box 426, 11436 Cronhill Drive, Ste.1, Owings Mills, MD 21117.